I require at least 48 hours’ notice for any changes or cancellations. This allows me the opportunity to offer the time slot to another client. Cancellations made with less than 48 hours' notice and all no-shows will be charged the full amount of the scheduled session or result in a deduction from a package.

Rescheduling Limits
While I understand that life happens, I allow a maximum of two reschedules per appointment.

• Any appointment rescheduled more than twice may be canceled at my discretion and will be subject to the full session fee or a package deduction.

• Consistent rescheduling makes it difficult to maintain your progress and manage my availability for other clients; therefore, habitual changes may require a conversation regarding your future booking options.
  

Late Arrivals
To respect the schedule of all clients, late arrivals will receive the remaining time left in their allotted slot and will be charged the full fee for the originally scheduled session.

Professional Conduct & Termination
This is a professional, therapeutic environment. Any sexual advances, innuendos, or inappropriate comments are strictly prohibited and will result in the immediate termination of the session at my discretion. In the event of termination, the full service fee will be charged. If necessary, a report will be filed with local authorities.

Policy Updates
I reserve the right to update these business policies as needed. By booking an appointment, you acknowledge that you have read, understood, and agreed to these terms.

By booking an appointment, you agree to the following:

1. I give permission to receive myofascial release therapy from Live Once Live Well Myofascial Release.

2. I understand that the services provided by Live Once Live Well Myofascial Release are not a replacement for medical care, should not be construed as a substitute for medical examination, diagnosis, or treatment, that no medical diagnosis will be made, and that I should see a medical provider or primary physician for any medical issues I may have.

3. I agree to inform my therapist of any preexisting conditions, current or new injuries, limitations, specific sensitivities, any changes in my health status, or any concerns I may have.

4. I understand I can ask the therapist to adjust the manipulation, draping, pressure, heat, or environment at any time or, ask the therapist to end the service at any time. If the therapist is unable to relieve my discomfort or pain or uncomfortableness after I request an adjustment, I will inform the therapist I would like to end the service immediately.

(By booking your appointment, you agree to the following statements)

I acknowledge that I have received a physical examination and have consulted with my physician before participating in any massage, skin care, stretch service, or stretching regimen.

I understand that I can end the service at any time if I experience discomfort or pain or become uncomfortable for any reason during a service.

I understand that the therapist may refuse or discontinue my service, at their sole discretion, if the therapist determines such service may be unsafe or cause me discomfort or if I engage in any inappropriate conduct as determined by the therapist or Live Once Live Well.

I understand the risks associated with myofascial release therapy include, but are not limited to:

•       Superficial bruising;
•       Short-term muscle soreness;  
•       Exacerbation of undiscovered injury; and/or
•       An emotional response (e.g., triggering of past or forgotten trauma responses) occasionally occurs and emerges in the form of crying, aggravation, or another emotion responding to the healing crisis. If this happens, it is okay to express your feelings in our safe, nonjudgmental environment, or you may request privacy and end the session. You are in control.

I will be given a chance to ask questions about the myofascial release therapy session, before or after a session, either in the office or through any other means of communication.

I hereby waive all claims, assume all liability, and release, hold harmless, and indemnify Live Once Live Well (including their agents and employees) from liability for any injury, claim, cause of action, suit, demand, and damages (including, without limitation, personal, bodily, or mental injury, property damage, economic loss, consequential damages, and punitive damages), arising from or related to their myofascial release therapy services.

By booking my appointment, I understand, agree, and hereby voluntarily accept all risk and responsibility associated with the services provided and use of the Live Once Live Well facilities located at 2901 Park Avenue, Suite A6, Soquel, CA 95073, or at another location where Live Once Live Well services are provided.

Myofascial Wellness Plan (Packages)

• Booking Strategy: To ensure your preferred times and maintain therapeutic momentum, I recommend scheduling all six sessions immediately upon purchase.

• Results Disclaimer: Healing is a cumulative and individual process. While a six-session series provides a strong foundation for relief, results vary, and specific symptom resolution is not guaranteed within a fixed timeframe.

• Expiration: All packages expire 70 days(10 weeks) from the date of purchase. This timeframe is designed to support a consistent weekly or bi-weekly treatment rhythm. It is the client's responsibility to schedule their sessions within this window.

• Refunds & Transfers: All package sales are final. They are non-refundable and non-transferable.

Rescheduling Restrictions (The 2x Rule)
To maintain therapeutic momentum and respect the availability of my practice, I allow a maximum of two reschedules per session.

• If a session is rescheduled more than twice, it may be subject to a deduction from your package.

• If habitual rescheduling occurs, I will reach out to discuss whether a different appointment structure is better suited for your current needs.

Gift Certificates & Coupons

• Redemption: Gift certificates are non-refundable, non-transferable, and must be redeemed within 70 days of the purchase date.

• Combinations: Packages, coupons, and gift certificates cannot be combined with other offers. Gift certificates may not be used toward the purchase of a discounted package series.

The health and well-being of my clients is my highest priority. I maintain strict sanitation protocols, including the use of cleaners and air filtration, to ensure a safe environment.

Assumption of Risk
I acknowledge that Myofascial Release involves close physical proximity. While I follow all recommended health and safety protocols, I understand that there is an inherent risk of exposure to various illnesses, including COVID-19, when receiving close-contact therapy. By booking, I voluntarily assume this risk and waive any claims against Live Once Live Well related to illness or exposure.

Illness Policy
I ask that you reschedule your appointment if you have experienced any of the following in the past 48 hours:

• Fever or chills.

• New or worsening cough or shortness of breath.

• Recent exposure to a confirmed case of a contagious illness (COVID, Flu, etc.).

Standard cancellation policies apply; however, if you are feeling unwell, please reach out so we can discuss the safest course of action.